Refund and Returns Policy
At Grain-free Granny’s, every batch is made in a small local kitchen using premium ingredients and careful, hands-on methods. Each production run is tested for taste, texture, and consistency before it leaves the kitchen.
Because our cookies are perishable food items, we do not accept returns.
All sales are final.
Due to the highly specialized nature of our ingredients and the cost of small-batch production, we are unable to offer refunds once an order has been prepared.
Order Issues
If your order contains a fulfillment error, please contact us within 24 hours of pickup with:
- Your order number
- Photos of the packaging and product
We will review the issue promptly and determine an appropriate resolution if the error occurred on our end.
By placing an order, you acknowledge and agree to this refund and returns policy.
